Warranty

This document provides a summary of the key points relating to the manufacturer’s warranty for turbochargers. We
have prepared this guide to assist you in understanding your rights and obligations.

Warranties

Manufacturer’s Warranty

• Turbotech acts as the distribution agent for the manufacturer of the turbochargers.
• Each product has different warranty conditions as specified by the manufacturer.
• The manufacturer’s warranty is limited to the repair or replacement of defective equipment.
• The warranty does not cover consequential losses or costs for:
  • removal or re-installation of the turbocharger; or
  • delays to work or loss of production and profits.

Warranty Claims

• Where a warranty claim is successful, we may:
  • repair the defective turbocharger;
  • replace the defective turbocharger; or
  • refund of the original purchase price for the defective turbocharger.

Conditions for Warranty Claims

• Customers must notify Turbotech of defects or non-conformities within 30 days of becoming aware of the issue.
• Accurate documentation showing operating time, proper installation, maintenance, and services performed by a qualified person must be provided.
• Turbotech must be given a reasonable opportunity to test the defective turbocharger.
• If requested, defective turbochargers must be returned within 14 days.

Exclusions to Warranty

• The warranty does not apply if:
  • maintenance, repair, installation, storage, or use is not performed in accordance with the manufacturer’s recommendations;
  • the turbocharger has not been installed, maintained and serviced by a suitably qualified person;
  • the turbocharger is used in racing, competition vehicles, or for non-automotive purposes (e.g., aerospace or marine use) unless explicitly approved;
  • alterations or modifications are made by unauthorised persons;
  • the turbocharger is subject to any accidents, misuse, neglect, or negligence after delivery;
  • the turbocharger is mounted in a manner that exposes them to water, spray, mud, or other substances.

Contact Information

For further assistance or to lodge a warranty claim, please contact Turbotech at:

Perth

Address: 484 Great Eastern Highway, Ascot WA 6104
Phone: 08 9478 2144
Email: sales@turbotech.com.au

Queensland

Address: Unit 2/18 Overlord Pl, Acacia Ridge QLD 4110
Phone: (07) 3373 8856
Email: infoqld@turbotech.com.au

Note: This fact sheet is a summary only and does not replace or alter the full terms and conditions in any way.
Customers must seek their own independent advice.